Methods to reset an autopilot device
There are a few different ways to remotely reset a Windows 10/11 device from Intune: wipe, fresh start, reset.
The following table summarises the behaviours of each method.
| Method | Usage | OOBE | User data | Intune management | Azure AD enrollment |
|---|---|---|---|---|---|
| Retire/Delete | Get rid of outdated devices | Yes | Keep | remove | remove |
| Wipe (keep enrollment) | Reset device to default. Remove Apps | No | Keep | keep | keep |
| Wipe | Reset OS to default. Good for lost stolen device and device handover | Yes | Remove | remove | remove |
| Fresh Start (keep user data) | Reset device to Signature Edition, remove Apps. Update to latest Windows version | No | Keep | keep | keep |
| Fresh Start | Reset device to latest Windows Signature Edition. Update to latest Windows version | Yes | Remove | remove | keep |
| Autopilot Reset | Reuse a device. Does not support Hybrid Azure AD joined devices | No | Remove | keep | keep |