• Methods to reset an autopilot device

    There are a few different ways to remotely reset a Windows 10/11 device from Intune: wipe, fresh start, reset.

    The following table summarises the behaviours of each method.

    MethodUsageOOBEUser dataIntune managementAzure AD enrollment
    Retire/DeleteGet rid of outdated devicesYesKeepremoveremove
    Wipe (keep enrollment)Reset device to default. Remove AppsNoKeepkeepkeep
    WipeReset OS to default.
    Good for lost stolen device and device handover
    Fresh Start (keep user data)Reset device to Signature Edition, remove Apps.
    Update to latest Windows version
    Fresh StartReset device to latest Windows Signature Edition.
    Update to latest Windows version
    Autopilot ResetReuse a device.
    Does not support Hybrid Azure AD joined devices